The biggest is simply that the design was unreliable.
The mechanism was so fragile that seemingly any little piece of debris or grit could break a key, keeping it from working or making it type double letters. It required taking the laptop into an Apple repair center where the entire machine would have to be disassembled.Ĭasey Johnston was the first major tech journalist to call Apple out on this issue in a serious and sustained way, beginning with a 2017 article in The Outline titled “The new MacBook keyboard is ruining my life.” A March 2019 editorial from Joanna Stern at The Wall Street Journal also made a huge splash, taking the idea that these keyboards are fundamentally flawed to the mainstream.Īpple tried tweaking the butterfly mechanism through several iterations Adding insult to injury, Apple’s laptop construction meant that replacing that single key wasn’t a simple operation. Through it all and up until the November 2019 launch of a “new” keyboard design in the 16-inch MacBook Pro, Apple kept defending and tweaking the butterfly keyboard. It created a “ second-generation” version in 2016.
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